BB Sport Equestrian is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation. Our Privacy Policy relates and refers to the personal information we collect about you as our customer, visitors to our websites, apps, social media and members of the public. At BB Sport Equestrian we need to collect certain personal information in order to properly carry out our business’ functions and activities. The types of information that the company collects will depend on the circumstances of the individual’s involvement or contact with the company.
Collection of Personal Information and how is it collected
In order to provide our services to you, we may ask for some personal information such as your name, address, telephone number and/or email address. The personal information we collect on you depends on the dealings you have with us.
Examples of where we may collect personal information include, but are not limited to, when you make an instore or online purchase, provide details to join our mailing lists or databases, provide information via social media pages, enter a competition, send us an enquiry, or provide us with feedback.
Generally, you have no obligation to provide any information requested by BB Sport Equestrian. If you choose to with hold the requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
Collection of personal information through Websites, Social Media and Apps
The main purposes for which we collect, hold, use and disclose personal information are:
- to create orders
- answering queries, resolving complaints, and responding to social media
- to provide you with services you have requested from us
- promoting BB Sport Equestrian, including through direct marketing, events and competitions, public relations and social media
- performing research and statistical analysis
- help us tailor existing or develop new products, services or offers.
- protecting the security of team members, customers, suppliers, and merchandise (including fraud prevention)
- requirements under law or regulations, or for other purposes explained at the time of collection.
- recruiting team members and contractors
Emailing list
To be added to our mailing list you must first accept this option and provide us with your email address and any other requested details. You can opt out from receiving our marketing communications at any time.
Sharing of personal information
- financial institutions for payment processing
- regulatory, investigative or government bodies to comply with law and regulation.
- Delivery and shipping providers, information technology service providers, marketing and communications agencies, research and statistical analysis providers, manufacturers and suppliers, external business advisors
Overseas Disclosure
We may disclose your personal information to third parties and service providers located overseas in connection with a purpose. We take reasonable steps to make sure that the overseas recipient of your personal information does not breach privacy obligations relating to your personal information. We may disclose your personal information to the following locations:
- Each country which you nominate as a delivery address-for order fulfillment (if not within Australia) if you have ordered products from our online store and require delivery to an address in a foreign country.
- To overseas recipients or jurisdictions depending on the nature of the services those recipients provide the Company
Access to, and correction of, personal information
We take all reasonable steps to ensure that all information we hold is as accurate as possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Where you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information that we hold is inaccurate, out of date, incomplete or irrelevant, we will take reasonable steps to correct that information to ensure that it is correct and not misleading. If we correct personal information about you and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impractical or unlawful.
Please contact our Customer Service team at bbsportequestrian@outlook.com should you wish to make or lodge any corrections. We may ask you to verify your identity before processing any access or correction requests to ensure that the personal information we hold about you in properly protected.
Security of personal information
BB Sport takes measures to ensure your personal information is properly protected from unauthorised access, loss, misuse, disclosure, or alteration.
We take reasonable steps to:
- Ensure access to and use of personal information within the company is appropriately limited to prevent misuse or unlawful disclosure of information.
- Ensure that the personal information we use and disclose is accurate, up to date and complete.
- Remove personal information that is no longer needed.
we endeavour to protect the personal information of users of our website at BB Sport, however we cannot guarantee the security of information you disclose online- you disclose that information at your own risk. If you are concerned about sending your personal information over the internet you can contact our Customer Service team at bbsportequestrian@outlook.com and we will be happy to assist you.
If you do become aware of any security breach, please let us know!
If you have a complaint or query in relation to our Privacy Policy you can please contact us via email at bbsportequestrian@outlook.com
Contacting us
All complaints received will be handled in a fair, confidential and timely manner.
For further information about the Privacy Law and the Australian Privacy Principles, they are available from the office of Australian Information Priivacy Commissioners website www.oaic.gov.au or on 1300363992
Amendments to the Privacy Policy
We may amend our Privacy Policy from time to time and shall be published on our website www.bbsportsequestrian.com